Contact
Last Updated: July 30, 2026
Thank you for visiting Lux Nebulus!
We are committed to providing excellent customer service and are happy to assist you with questions about your orders, shipping, returns, products, or any other inquiries.
Our Customer Support Team will do its best to respond as quickly as possible.
Need assistance?
Simply complete the contact form below and our Customer Support Team will get back to you as soon as possible.
Get In Touch
Email:
Phone:
(954) 793-0364
Business Address
Lux Nebulus
2654 N Andrews Ave, Ste 2, Wilton Manors, FL 33311
Customer Support Hours
Email Support
Available 24/7
Response Time
We typically respond to all inquiries within 1–2 business days. You may contact us 24/7 by email.
For faster assistance, please include your Order Number when contacting us about an existing order.
How We Can Help
Our support team can assist you with:
- Order Status
- Shipping Questions
- Returns & Refunds
- Product Information
- Damaged or Incorrect Items
- General Customer Support
Before Contacting Us
To help us resolve your inquiry more quickly, please include:
- Your Full Name
- Order Number (if applicable)
- Email Address used for the order
- A detailed description of your inquiry
- Photos of the item (for damaged or incorrect products)
Store Policies
For more information, please review our policies:
Customer Satisfaction
Your satisfaction is important to us.
If you experience any issues with your order, please contact our Customer Support Team before initiating a payment dispute or chargeback. We are committed to working with you to reach a fair and timely resolution.
Thank you for choosing Lux Nebulus.
We appreciate your business and look forward to serving you.