Privacy Policy

Introduction

Welcome to Lux Nebulus ("Lux Nebulus," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://luxnebulus.com, create an account, place an order, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue using our website.

Information We Collect

We may collect information that you provide directly to us, including:

Personal Information

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Account information, where applicable

Order Information

• Products purchased
• Order details and order history
• Shipping and delivery information
• Transaction-related information

Payment Information

Payments are processed through third-party payment processors and payment service providers.

Lux Nebulus does not store your complete credit or debit card number or full payment card credentials on our own systems. Payment information is handled by the applicable payment provider according to its privacy and security practices.

Automatically Collected Information

When you visit or use our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Time zone
• Pages visited
• Referral URLs
• Website usage and shopping activity
• Cookies and similar tracking information

How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders
• Process payments through our payment providers
• Provide order and shipping updates
• Provide customer support
• Communicate with you about your orders
• Manage returns, refunds, and exchanges
• Improve our products, services, and website
• Analyze website performance and customer activity
• Prevent fraud, abuse, and unauthorized transactions
• Protect the security of our website and services
• Comply with applicable legal and regulatory requirements
• Send promotional or marketing communications where permitted by applicable law and, where required, with your consent

Cookies and Similar Technologies

We use cookies and similar technologies to help operate and improve our website.

These technologies may be used to:

• Remember shopping carts and preferences
• Maintain website functionality
• Analyze website traffic and performance
• Understand how visitors use our website
• Improve the customer experience
• Support advertising and marketing activities

We may use technologies provided by Shopify, Google Analytics, Meta Pixel, and other similar services.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website features or functionality.

How We Share Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers when necessary to operate our business, provide services, process orders, or fulfill customer requests.

These service providers may include:

• Shopify and Shopify-related services
• Payment processors and payment service providers
• Zendrop and its fulfillment and supplier network
• Shipping carriers and delivery providers
• Website hosting and technology providers
• Analytics providers such as Google Analytics
• Advertising and marketing platforms such as Meta and Google
• Fraud prevention and security providers
• Customer support and communication service providers
• Government authorities or other parties when required by law

For example, information such as your name, shipping address, contact information, and order details may be shared with our fulfillment partners and shipping providers when necessary to process and deliver your order.

Third-party service providers receive only the information reasonably necessary to provide their services or fulfill their applicable business functions.

We may also disclose information when necessary to protect our legal rights, investigate fraud or abuse, enforce our policies, protect our customers or business, or comply with applicable laws and legal processes.

Third-Party Services and Links

Our website may use or integrate with third-party services, applications, and websites, including Shopify, Zendrop, payment processors, Google services, Meta services, analytics providers, advertising platforms, and shipping providers.

These third parties may collect or process information according to their own privacy policies and terms.

Our website may also contain links to third-party websites. Lux Nebulus is not responsible for the privacy practices, security, or content of third-party websites that we do not control.

Fulfillment and Shipping

Orders placed through Lux Nebulus may be fulfilled through third-party fulfillment partners, including Zendrop and its supplier network.

Depending on the product, supplier, and fulfillment requirements, order information may be shared with the applicable fulfillment partner so that the product can be processed, shipped, tracked, and delivered to the customer.

Shipping and delivery information may also be shared with applicable shipping carriers and delivery providers.

International Data Transfers

Lux Nebulus primarily serves customers in the United States.

Some of our service providers, technology providers, fulfillment partners, payment processors, analytics providers, or other business partners may operate or process information in countries outside the United States.

As a result, your personal information may be transferred to, processed in, or stored in other countries when necessary to provide our products and services, process payments, fulfill orders, operate our website, or comply with applicable legal requirements.

Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete and manage orders
• Provide customer support
• Process returns and refunds
• Comply with legal and regulatory obligations
• Resolve disputes
• Prevent fraud and abuse
• Enforce our agreements and policies
• Maintain appropriate business and transaction records

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

• Accessing personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of certain personal information
• Requesting a copy of your personal information
• Requesting restriction of certain processing
• Withdrawing marketing consent where applicable
• Objecting to certain uses of personal information where applicable

To exercise applicable privacy rights, please contact us using the contact information provided below.

We may need to verify your identity before completing certain privacy requests.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information through our website, please contact us so that we can review and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When changes are made, the updated policy will be posted on this page and the "Last Updated" date will be revised accordingly.

We encourage customers to review this Privacy Policy periodically.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact our Customer Support Team.

Lux Nebulus

Customer Support

Website:
https://luxnebulus.com

Email:
support@luxnebulus.com

Phone:
(954) 793-0364

Customer Support Response Time:
1–2 Business Days

Email Support:
Available 24/7

Address:
2654 N Andrews Ave, Ste 2, Wilton Manors, FL 33311