Terms of service

1. Acceptance of Terms

Welcome to Lux Nebulus. By accessing or using https://luxnebulus.com, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website or purchase our products.

2. Eligibility

By placing an order through our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally authorized to use the selected payment method.

3. Products & Availability

Lux Nebulus specializes in premium pet accessories.

We strive to ensure all product descriptions, images, pricing, and availability are accurate. However, errors may occasionally occur. We reserve the right to correct any errors, update product information, or discontinue products without prior notice. Products are subject to availability, and we reserve the right to refuse service to anyone.

4. Pricing & Payments

All prices displayed on our website are in the applicable currency shown at checkout.

We accept secure online payments through trusted payment providers.

Payment must be successfully authorized before an order is processed.

Prices are subject to change without notice.

Lux Nebulus reserves the right to refuse or cancel any order if fraudulent, suspicious, or unauthorized activity is detected.

5. Order Confirmation & Acceptance

Receiving an order confirmation email does not guarantee acceptance of your order.

Orders may be cancelled or declined due to:

  • Payment authorization failure
  • Incorrect pricing
  • Product unavailability
  • Suspected fraud
  • Incomplete customer information

If payment has already been collected, an appropriate refund will be processed.

6. Order Cancellation

Customers may request cancellation before an order has been processed or shipped.

Once an order has been shipped, it cannot be cancelled. Customers may instead follow our Return Policy, where applicable.

7. Shipping

Shipping times are estimates and may vary depending on destination, customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Customers will receive tracking information once an order has been shipped.

Please review our Shipping Policy for complete details.

8. Returns & Refunds

Returns are accepted according to our Return Policy.

Customers have 30 days from the date of delivery to request an eligible return.

Customers are responsible for return shipping costs unless the item is damaged, defective, or an incorrect item was received.

Refunds are processed after returned products are inspected and approved.

9. Chargebacks & Payment Disputes

If you experience any issue with your order, we kindly ask that you contact our Customer Support team before initiating a chargeback or payment dispute.

We are committed to resolving customer concerns promptly and fairly.

Fraudulent or abusive chargebacks may result in the suspension of future purchases.

10. Intellectual Property

All website content including text, graphics, logos, product images, designs, and trademarks are the property of Lux Nebulus unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission. Unauthorized use of our trademarks, logos, product images, or website content may result in legal action.

11. User Conduct

Users agree not to:

  • Violate any applicable law.
  • Submit false or misleading information.
  • Attempt unauthorized access to the website.
  • Interfere with website functionality.
  • Engage in fraudulent activities.

12. Limitation of Liability

To the maximum extent permitted by law, Lux Nebulus shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the purchased product.

13. Disclaimer

All products and information provided by Lux Nebulus are offered on an "as is" and "as available" basis without warranties of any kind, except where required by applicable law.

While we strive to provide accurate product descriptions and information, we do not guarantee that all content on the website is complete, accurate, or error-free.

14. Governing Law

These Terms of Service shall be governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

15. Changes to These Terms

Lux Nebulus reserves the right to modify these Terms of Service at any time.

Changes become effective immediately upon publication on this page.

Customers are encouraged to review these Terms periodically.

16. Contact Information

We aim to respond to all legal and customer inquiries within 1–2 business days. If you have questions regarding these Terms of Service, please contact us:

Lux Nebulus

Website: https://luxnebulus.com

Email: support@luxnebulus.com

Phone: (954) 793-0364

Address:

403 SW Log Dr

Port St. Lucie, FL 34953-7506

United States