Shipping Policy

At Lux Nebulus, we are committed to providing a reliable and convenient shipping experience for every customer. We work with trusted fulfillment and shipping partners to process and deliver orders efficiently.

By placing an order with Lux Nebulus, you acknowledge that you have read and agree to this Shipping Policy.

Shipping Carriers

We work with trusted shipping and fulfillment partners, including USPS, UPS, FedEx, DHL, and other reliable regional carriers. The shipping carrier used for your order may vary depending on the product, destination, warehouse, and shipping method selected.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing times may vary depending on product availability, warehouse processing, order volume, holidays, and other fulfillment-related factors.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Shipping Times

Shipping times vary depending on the product, destination, fulfillment location, and shipping method available at the time of purchase.

For orders shipped within the United States, estimated delivery times are generally:

Shipping Method	Estimated Delivery Time
Standard Shipping	5–10 business days
Expedited Shipping	3–7 business days

The estimated delivery time begins after the order has been processed and shipped. Delivery estimates are provided for guidance only and are not guaranteed.

Some products may have different shipping times. Where applicable, the estimated shipping time displayed during checkout or on the product page will apply.

Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the product, destination, shipping method, package size, and fulfillment location.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Lux Nebulus is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take up to 24–48 hours to become active after the shipping confirmation has been issued.

You can use the tracking number provided to monitor the progress of your shipment.

Lost, Delayed, or Damaged Packages

If your package appears to be lost, significantly delayed beyond the estimated delivery timeframe, or arrives damaged, please contact our Customer Support Team at support@luxnebulus.com.

When contacting us about a shipping issue, please provide your order number and any relevant details or photos so that we can investigate the matter with the shipping carrier or fulfillment partner.

Depending on the circumstances and the outcome of the investigation, we may offer:

A replacement product
A refund
Reshipment
Another appropriate resolution

Resolution times may vary depending on the circumstances and the shipping carrier's investigation.

Shipping Delays

Delivery estimates are not guaranteed.

Unexpected delays may occur due to weather conditions, carrier disruptions, public holidays, customs processing, transportation delays, high order volumes, warehouse processing times, or other circumstances beyond our reasonable control.

While we make every reasonable effort to ensure orders are delivered within the estimated timeframe, Lux Nebulus cannot guarantee a specific delivery date.

Delivery Confirmation

Once a package has been marked as delivered by the shipping carrier, the shipment will be considered delivered to the address provided at checkout.

If you believe your package was delivered incorrectly, was not received, or was delivered to an incorrect location, please contact us as soon as possible. We will work with the applicable shipping carrier or fulfillment partner to investigate the issue.

Changes to Shipping Information

If you need to change your shipping address after placing an order, please contact us as soon as possible at support@luxnebulus.com.

We cannot guarantee that shipping information can be changed after an order has entered processing or has already been shipped.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact our Customer Support Team.

Lux Nebulus

Email: support@luxnebulus.com
Phone: (954) 793-0364

Address:
2654 N Andrews Ave, Ste 2
Wilton Manors, FL 33311

Customer Support Response Time:
1–2 Business Days