Shipping Policy

Shipping Policy

Last updated: May 2026

At Lux Nebulus, we strive to deliver your premium pet accessories as quickly and reliably as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Domestic Shipping (United States)

International Shipping

We ship internationally via our third-party fulfillment partner. International delivery times vary by destination, typically 7–21 business days. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can use this to monitor your shipment's progress.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@luxnebulus.com and we will work to resolve the issue promptly.

Contact Us

For shipping inquiries, reach us at support@luxnebulus.com.

Josue Eugene
403 SW Log Dr
Port St Lucie, FL 34953-7506
Phone: (954) 793-0364