Frequently Asked Questions

How long does shipping take?

Standard shipping takes 5–7 business days within the US. Expedited (2–3 days) and Overnight options are also available at checkout. International orders typically arrive in 7–21 business days.

What is your return policy?

We offer a 30-day return policy. Items must be unused and in their original packaging. Refunds are processed within 5–10 business days after we receive the return. See our Return Policy page for full details.

How can I contact support?

You can reach us anytime at support@luxnebulus.com or call us at (954) 793-0364. We are available 24/7.

Do you ship internationally?

Yes! We ship worldwide. International orders are fulfilled via our third-party fulfillment partners and typically arrive within 7–21 business days depending on your location.

How do I track my order?

Once your order ships, you will receive a tracking number via email. You can use this to track your package directly on the carrier's website.

What if my item arrives damaged or lost?

If your order arrives damaged or is lost in transit, please contact us immediately at support@luxnebulus.com and we will resolve the issue promptly.